SaveTheDeals

Need help?

Monday to Friday, 12:00PM to 21:00PM
(excluding public holidays)

Frequently asked questions

Please note

Before sending a message to our customer service department, please check the FAQ below to see if you can find the answer to your question.

See all answers Close all answers

Presentation of the website

What is SaveTheDeals?

Is SaveTheDeals's website compatible with my web browser?

Signing up with SaveTheDeals

What information do I need to sign up with SaveTheDeals?

How much does a VIP SaveTheDeals subscription cost?

Is my payment secure?

I am under 18, but I would still like to take advantage of this VIP subscription. Can my parents sign up for me?

Do I have to sign up for a specific period?

What kind of information will I be likely to receive from SaveTheDeals once I have signed up?

I would like to end my subscription to the website, how do I do this?

My credit card statement lists an additional fee relating to my transaction. Why did this happen?

After-Sales Service Contact

I have a question about SaveTheDeals, who can I contact?

How long do you take to reply to e-mails?

I have not received a reply to my e-mail.

My Account

How can I change my personal details?

How does SaveTheDeals use my personal details?

I forgot my password, what should I do?

Welcome Offer

What is the welcome offer?

I no longer want to subscribe to the website, can I still take advantage of the welcome offer?

How can I send you my proof of purchase?

Why do you use the PayPal service for refunds?

I don't have a PayPal account, how can I set one up?

Cashback

What is cashback?

How can I receive my cashback?

Deals

What is a deal?

I ordered a deal via your website and I haven't received my voucher/my order. What should I do?

Special offers

What are SaveTheDeals special offers?

I have a problem with an order which I made via a special offer I found on your website. What should I do?

Weekly offers

What is a weekly offer?

  • Best Prices
  • Secure Payments
  • Responsive Customer Service
  • No Commitment Period